In order to initiate a return please note the following guidelines:

1. A 10% restocking charges will be applied to any goods returned within 30 days of invoice date.
2. Approval is required by phone to authorize returns.
3. Items must be in unopened containers or packages.
4. Cut yardage fabrics and special order items are NOT returnable.
5. Customer is responsible for the shipping charges to return products back to us.
6. Outgoing shipping charges billed on original invoice are not refundable.
7. No returns of resins, epoxies and other liquid based products will be accepted after 30 days.
8. Dry goods are subject to a 25% restocking charge after 30 days.
9. No returns will be accepted after 90 days.

Please call 1-844-MYEPOXY (693-7699) to arrange for a return within this 30 day period. We strive for your total satisfaction on each and every order. We go to great lengths to package each order in a safe manner and we have been rewarded with very few damage claims. Boxes obviously damaged in transit should be reported to the carrier immediately. The UPS toll-free number is 1-800-PICK-UPS.