In order to initiate a return please note the following guidelines:
- A 10% restocking charges will be applied to any goods returned within 30 days of invoice date.
- Approval is required by phone to authorize returns.
- Items must be in unopened containers or packages.
- Cut yardage fabrics and special order items are NOT returnable.
- Customer is responsible for the shipping charges to return products back to us.
- Outgoing shipping charges billed on original invoice are not refundable.
- No returns of resins, epoxies and other liquid based products will be accepted after 30 days.
- Dry goods are subject to a 25% restocking charge after 30 days.
- No returns will be accepted after 90 days.
Please call 1-844-MYEPOXY (693-7699) to arrange for a return within this 30 day period. We strive for your total satisfaction on each and every order. We go to great lengths to package each order in a safe manner and we have been rewarded with very few damage claims. Boxes obviously damaged in transit should be reported to the carrier immediately. The UPS toll-free number is 1-800-PICK-UPS.